Frequently Asked Questions (FAQ)
How do I place an order?
Click into your desired item page, and then choose your color, size and quantity. Each item that has been added to the shopping bag will only be reserved for 30 minutes. Do complete your orders as soon as possible. To complete your order, click on the ‘MY BAG’ and enter your shipping details.
Do I need to set up an account to place an order?
You are able to shop with us without creating an account.
However, when you register with us, you will be able to enjoy the following perks.
- Easily tracking your orders and viewing past purchases.
- Add sold out items into your Wish List and be notified once they are in stock.
- Save your address and card details for a faster shopping experience.
- Be notified once there is a newly launched collection.
Is my personal information kept private?
How do I make payment?
You may complete payment through Paypal(International) or through Ipay88(Malaysia), which accepts:
1. Credit Card
3. Alliance Online Transfer
4. AM Bank
6. Hong Leong Bank Transfer
7. FPX (HL online, Maybank, Bank Islam, PBeBank, CIMB Clicks)
Be rest assured as all payments are securely processed through Ipay88, a reputable online merchant owned by Mobile88 (an MSC status company).
Do you have a size guide?
You may click here
for our general measurement chart. Do note that each items exact measurements are stated on the product page.
Am I able amend or cancel my orders?
Unfortunately, confirmed orders cannot be amended or canceled.
Do you provide return and exchange policy?
How long does delivery take and how much?
For information on delivery and shipping charges to your destination, view our Shipping
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by My Orders.
I have not received my parcel, what should I do?
Kindly use POS Laju Tracker to check on the delayed delivery. Otherwise, please email us at firstname.lastname@example.org.