Return Request - Mixon Minis

Return Policy

Our return policy is to create a hassle free experience for all our MIXÔN minis customers. If you wish to return an item, kindly email our team and state your reason of return.  We will require you to attach proof of defective item in the return email. Once it is verified by our team, we will provide information and details for your return.

Below are the following reasons that are eligible.

Reason of ConditionApplicable Reason
Description1. Item does not fit.

2. Do not like the item.

3. Quality not up to expectation.

 

The reasons below are not a defect and will NOT be eligible for return

Reason of ConditionNon-applicable Reason
Description

1. Variation in color as monitor display may vary from actual product.

2. Design variation of prints and arrangement of lace etc.

3. Size variation within ±3cm on measurements.

4. Minor imperfections, e.g. loose threads, crease marks and etc.

5. Self-inflicted damage or cut to the product.

6. Customer's subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc).

 

 

Shipping Costs for Returns & Exchanges

All returns/exchanges shipping costs will be borne by the buyer.

 

Successful Returns

MIXÔN minis will send to you a new piece after the defective item is received.

** if an item is out of stock, e-Voucher will be reimbursed instead. **

The e-Voucher will be credited to your account. The e-Voucher value will be calculated based on:-


Item price - Shipping costs = e-Voucher value

(E.g: 55 - 10 = 45)

*e-Voucher will be valued at 45.


The e-Voucher will be valid for 100 days on the day it is issued. There will be no cash refund.

 

Terms & Conditions

1. ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) /10 WORKING DAYS (OUTSIDE MALAYSIA) upon receiving date.

2. Returns are applicable for all items except for promotional and sales items.

3. Returns can only be made one time per order. Which means that any order made with return credit cannot be returned the subsequent time.

4. Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.

5. All return must include the INVOICE SLIP. You may reprint it under your Account if lost.

6. The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days.

7. All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.

8. The return parcel is under customers's responsibility and MIXÔN minis is not liable for any lost return parcel/ additional taxes incurred for return parcels.

9. Returns are strictly made via post. Walk-ins are not welcomed.